If you’re using multiple address books, for example, one for personal use and another for just a hobby-related group, you can change the order in which Outlook checks these address books. This way, when you start writing the name of a contact to the address field of an email, Outlook suggests the most relevant contacts first. The Exchange server is configured to enable.oab download by using Public Folder distribution only. Outlook 2013 and later version don't support downloading the Offline Address Book from an Exchange server public folder. The Exchange server must be configured to enable.oab download by using web-based distribution. Note: The steps to install the 2016 or 2013 versions of Office Professional Plus, Office Standard, or a stand-alone app such as Word or Project might be different if you got Office through one of the following: Microsoft HUP: If you bought Office for personal use through your company, see Install Office through HUP. Volume license versions: If you work in an organization that manages your. The Exchange server is configured to enable.oab download by using Public Folder distribution only. Outlook 2013 and later version don't support downloading the Offline Address Book from an Exchange server public folder. The Exchange server must be configured to enable.oab download by using web-based distribution.
-->Original KB number: 2845987
Symptoms
When you use Microsoft Outlook 2013 and later versions, the Offline Address Book (.oab) isn't downloaded. Additionally, you see an error message that resembles the following message:
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![Offline Offline](https://www.laptopmag.com/images/wp/purch-api/incontent/2016/03/i11.png)
Note
In this message, the placeholder *[email protected]* represents your SMTP address.
Cause
The Exchange server is configured to enable .oab download by using Public Folder distribution only. Outlook 2013 and later version don't support downloading the Offline Address Book from an Exchange server public folder. The Exchange server must be configured to enable .oab download by using web-based distribution.
Resolution
Your Exchange server administrator must make sure that the Offline Address Book can be downloaded by using web-based distribution. Additionally, web-based distribution requires the Autodiscover service to be configured correctly for the Exchange server organization.
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Outlook 2013 and later versions support only OAB version 4.
More information
Download Offline Address Book Outlook 2016 Mac Identity
For more information about the Exchange Offline Address Book, OAB versions, and web-based distribution, see the following articles: